I
can not send out e-mails. Why? |
My
password does not work. What am I to do? |
Error:
The connection to the server has failed. Account:
'youraccount', Server: 'www.yourdomain.com', Protocol: SMTP,
Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number:
0x800CCC0E |
Outlook:
The host 'yourdomain.com' could not be found. Please verify
that you have entered the server name correctly. Account:
'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3,
Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number:
0 |
Outlook:
There was a problem logging onto your mail server. Your
Password was rejected. Account: 'yourdomain.com', Server:
'yourdomain.com', Protocol: POP3, Server Response: '-ERR
Password failed for email1', Port: 110, Secure(SSL): No,
Server Error: |
Outlook:
The connection to the server has failed. Account:
'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3,
Port: 11, Secure(SSL): No, Socket Error: 10061, Error Number:
0x800CCC0E |
Outlook:
The connection to the server has failed. Account:
'yourdomain', Server: 'yourdomain', Protocol: POP3, Port: 995,
Secure(SSL): Yes, Socket Error: 10061, Error Number:
0x800CCC0E |
Outlook:
Unable to logon to the server using Secure Password
Authentication. Account: 'yourdomain', Server: 'yourdomain',
Protocol: POP3, Server Response: '-ERR Command unknown: AUTH',
Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error
Number |
I can not send out e-mails. Why? |
The Outgoing (SMTP) server requires authentication. If you
are using Outlook Express you should check the box 'My server
requires authentication'. In Eudora it is 'Authentication
allowed'.
Your SMTP (outgoing mail server) could be blocked. Here is
how to test it:
1. Go to 'Start' -> 'Run' -> type:
cmd
2. When the Command prompt appears type: telnet
mail.dedicatedusa.com . 25
3. Wait a few seconds. You must
see the following: '220 mail.dedicatedusa.com ESMTP'. This
will be OK.
4. If you do not see this message, your SMTP
is being blocked. In this case try the following:
- If you
are behind a firewall, we may be unable to authenticate you.
If you have a personal firewall, try lowering the security.
- Call your ISP and ask if they block people sending
through remote SMTP's. Some are doing that, though relatively
few.
- You can use your ISP's SMTP server. In your email
client, put the SMTP server that you use to send out your ISP
email, and your email will still appear with your domain name.
Also see the error messages explanations.
|
My password does not work. What am I to
do? |
Go to your hosting account cPanel and change the
mailbox password. Refer to 'Email Addresses (Aliases) and
Mailboxes' section for more information on how to do that.
Make sure that you're logging in with a lowercase user id
and a case sensitive password.
Open a new problem ticket to contact the support if all
else fails.
|
Error: The connection to the server has
failed. Account: 'youraccount', Server: 'www.yourdomain.com',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error:
10060, Error Number: 0x800CCC0E |
You are on a an ISP
(such as Earthlink or Mindspring) that blocks their users
using any SMTP server other than their own. Your solution is
as follows:
To set up Earthlink, Mindspring, or your ISP's SMTP
servers for your outgoing email you must click on your account
settings in the email client you are using (Outlook Express,
Eudora, Netscape etc.)
In the SMTP (outgoing mail server) field you will enter
smtp.earthlink.net (or whatever your dial up or direct access
ISP's SMTP server is) as your SMTP server. You must then enter
your Earthlink (or your ISP's) username and password for that
mail server.
In Outlook Express it is at the bottom of that same tab.
You must uncheck 'My server requires authentication' and click
on 'settings' to enter your Earthlink (or your ISP's) username
and password.
Your email will still be from your own
domain name, the only difference is in the way it is routed
throughout the Internet. Instead of being sent through our
servers it is processed through Earthlink (or your ISP's)
servers. This allows Earthlink (or your ISP) to monitor its
users.
|
Outlook: The host 'yourdomain.com' could
not be found. Please verify that you have entered the server
name correctly. Account: 'yourdomain.com', Server:
'yourdomain.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 11001, Error Number: 0 |
The POP3/IMAP (incoming mail server) is incorrectly typed.
Change the POP3/IMAP (incoming mail server) to: your
mailbox name
|
Outlook: There was a problem logging onto
your mail server. Your Password was rejected. Account:
'yourdomain.com', Server: 'yourdomain.com', Protocol: POP3,
Server Response: '-ERR Password failed for email1', Port: 110,
Secure(SSL): No, Server Error: |
The POP3/IMAP account name (mailbox name) is not correct.
The POP3/IMAP password is not correct.
|
Outlook: The connection to the server has
failed. Account: 'yourdomain.com', Server: 'yourdomain.com',
Protocol: POP3, Port: 11, Secure(SSL): No, Socket Error:
10061, Error Number: 0x800CCC0E |
It is using the wrong port number.
Go to 'Tools' -> 'Accounts...' -> 'Mail' ->
'Properties' -> 'Advanced'. Change the POP3 (incoming mail
server) port number to 110. If you are using IMAP as incoming
mail server, change the port number to 143.
|
Outlook: The connection to the server has
failed. Account: 'yourdomain', Server: 'yourdomain', Protocol:
POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10061, Error
Number: 0x800CCC0E |
Outlook Express is trying to use SSL.
Go to 'Tools' -> 'Accounts...' -> 'Mail' ->
'Properties' -> 'Advanced'. Uncheck the option to use
Secure(SSL).
|
Outlook: Unable to logon to the server
using Secure Password Authentication. Account: 'yourdomain',
Server: 'yourdomain', Protocol: POP3, Server Response: '-ERR
Command unknown: AUTH', Port: 110, Secure(SSL): No, Server
Error: 0x800CCC90, Error Number |
Outlook Express is setup to use Secure Password
Authentication.
Go to 'Tools' -> 'Accounts...' -> 'Mail' ->
'Properties' -> 'Servers'. Uncheck the option for Secure
Password Authentification.
|
|
